Everything you need to run customer communication in one place

One inbox for conversations across connected channels, with channel badges, filters, search, assignment, and a clear view of which conversations still need a reply.

Connect a Gmail mailbox, import existing threads, keep replies in the original thread, and continue syncing new messages automatically in the background.

Receive and reply to WhatsApp Business messages through the WhatsApp Cloud API using your own WhatsApp Business configuration.

A unified customer profile that resolves identities across channels and shows a single timeline of conversations and activity for each customer.

Ask questions about your conversations, request a summary, or generate a suggested reply. Suggestions are always reviewed by you before anything is sent.

Create assistant roles such as Customer Support, Sales, or Business Assistant, grounded in your own business information, with human review rules.

Add your business profile, products and services, and documents so AI answers are grounded in your real information instead of invented details.

Workspaces with member roles, conversation assignment, saved replies, and internal notes so a team can work the same inbox without stepping on each other.

Read, reply, assign, archive, and act on conversations. Where a channel supports it, actions such as archive or trash can be applied at the provider too.

Build workflows with triggers, conditions, and actions, including approval steps that require a human decision before sensitive actions run.

Conversation and response metrics computed from your own data, with trend views and anomaly highlights across the periods you choose.

Broader coverage for social messaging, comments, and mentions beyond the currently supported channels.

Tracking public brand mentions across social platforms and surfacing them in the Universal Inbox alongside direct conversations.

A documented public API so teams can integrate OmniInbox AI with their own systems.