Privacy Policy

1. Who we are

OmniInbox AI is a technology platform that provides tools for businesses to manage customer communications and related business operations through a unified workspace.

Our services may allow users to connect third-party communication services and platforms, including email providers and other supported integrations.

Throughout this Privacy Policy:

• "OmniInbox AI," "we," "us," and "our" refer to OmniInbox AI and its services.
• "User," "you," and "your" refer to individuals or businesses using our services.
• "Customer Data" refers to information that you or your connected services provide to our platform.

For privacy-related questions, contact us at: support@omniinbox.ai

2. Information we collect

We may collect different types of information depending on how you use OmniInbox AI.

A. Account information

When you create an account, we may collect:

• Name
• Email address
• Password or authentication credentials
• Profile information
• Company or business information
• Workspace information

If you sign in using a third-party authentication provider, such as Google or Microsoft, we may receive information permitted by that provider and authorized by you.

B. Connected service information

When you connect a third-party service to OmniInbox AI, we may process information necessary to provide the integration.

Depending on the service and permissions you authorize, this may include:

• Email account information
• Messages
• Message metadata
• Sender and recipient information
• Subject lines
• Conversation or thread information
• Contact information
• Attachments or attachment metadata
• Connected account identifiers
• Access tokens and refresh tokens required to maintain the connection

OmniInbox AI accesses third-party data only to provide the functionality you authorize through our services.

C. Customer and communication data

When you use OmniInbox AI, information processed through the platform may include:

• Customer names
• Email addresses
• Phone numbers
• Messages and conversations
• Customer requests
• Support information
• Communication history
• Tags and notes
• Business relationship information

This information may be provided directly by you or received through connected communication channels.

D. Business information

You may provide business-related information to OmniInbox AI, including:

• Company name
• Products and services
• Business descriptions
• Frequently asked questions
• Business policies
• Documents
• Customer service information
• Other information you choose to provide to our platform

This information may be used to provide features such as AI-powered assistance and business knowledge tools.

E. Usage and technical information

We may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Features used
• Log information
• Error information
• Date and time of access

This information helps us operate, secure, improve, and troubleshoot our services.

3. How we use information

We may use information to:

• Provide and operate OmniInbox AI
• Create and manage user accounts
• Authenticate users
• Maintain connected integrations
• Synchronize authorized communications
• Display conversations within the Universal Inbox
• Organize customer information
• Provide AI-powered assistance
• Improve customer communication workflows
• Respond to support requests
• Protect our services from fraud or abuse
• Monitor system performance
• Improve our products and services
• Comply with legal obligations
• Enforce our Terms and Conditions

We do not use your private business communications for purposes unrelated to providing and improving the services without an appropriate legal basis.

4. AI-powered features

OmniInbox AI may provide artificial intelligence features designed to assist users with tasks such as:

• Drafting replies
• Summarizing conversations
• Identifying customer needs
• Suggesting next steps
• Providing business-related assistance

AI-generated responses are provided as assistance and may contain errors or incomplete information.

You are responsible for reviewing AI-generated content before relying on, sending, publishing, or acting upon it.

Unless explicitly stated otherwise for a specific feature, OmniInbox AI does not automatically send messages on your behalf.

5. Google user data

If you choose to connect a Google account or Gmail account to OmniInbox AI, we may access Google user data only after receiving authorization from you.

Depending on the permissions granted, this may include information necessary to:

• Read authorized email messages
• Synchronize new messages
• Organize conversations
• Display email communications in your OmniInbox workspace
• Support authorized communication features

We use Google user data only to provide the features you authorize.

We do not sell Google user data.

We do not use Google user data for advertising purposes.

We do not allow third parties to use Google user data for their own advertising purposes.

You may disconnect your Google account through OmniInbox AI or revoke access through your Google account settings.

Google data is handled in accordance with applicable Google API requirements.

6. Third-party integrations

OmniInbox AI may integrate with third-party services, including communication platforms, authentication providers, payment providers, and other technology services.

When you connect a third-party service:

1. You authorize OmniInbox AI to access the information permitted by you and the applicable integration.
2. Your use of that third-party service remains subject to its own terms and privacy policies.
3. OmniInbox AI is not responsible for the privacy practices of third-party services.

You can disconnect supported integrations through the relevant settings where available.

7. How we share information

We do not sell your personal information or customer communication data.

We may share information only when reasonably necessary, including with:

Service providers

Companies that help us operate our services, such as:

• Cloud hosting providers
• Database providers
• Authentication providers
• Payment processors
• AI technology providers
• Email and communication infrastructure providers

These providers may process information on our behalf and under appropriate contractual or technical protections.

Legal requirements

We may disclose information when required by law or when reasonably necessary to:

• Comply with legal obligations
• Respond to valid legal requests
• Protect our users
• Prevent fraud
• Protect the security of our platform
• Enforce our legal rights

Business transfers

If OmniInbox AI is involved in a merger, acquisition, financing, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law.

8. Data security

We use reasonable technical and organizational measures designed to protect information.

These measures may include:

• Authentication controls
• Access controls
• Encryption where appropriate
• Secure credential handling
• Workspace separation
• Monitoring and logging
• Security updates

However, no internet-based service can guarantee absolute security.

You are responsible for protecting your account credentials and ensuring that authorized users have appropriate access to your workspace.

9. Data retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Support connected services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account or certain information, subject to legal, security, technical, and operational requirements.

10. Your rights and choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access information
• Correct inaccurate information
• Request deletion
• Request a copy of your information
• Object to certain processing
• Withdraw consent where processing is based on consent

To make a request, contact: support@omniinbox.ai

We may need to verify your identity before processing certain requests.

11. Cookies and similar technologies

OmniInbox AI may use cookies and similar technologies to:

• Keep users signed in
• Maintain security
• Remember preferences
• Understand how our services are used
• Improve performance

You may control cookies through your browser settings.

Disabling certain cookies may affect the functionality of our services.

12. International data transfers

OmniInbox AI may process information in countries other than the country where you are located.

By using our services, you understand that information may be transferred, stored, or processed in locations where our service providers operate, subject to appropriate protections where required by applicable law.

13. Children's privacy

OmniInbox AI is not intended for children.

We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us at: support@omniinbox.ai

14. Account deletion and data requests

You may request account deletion or certain data-related actions by contacting: support@omniinbox.ai

Some information may be retained where necessary for:

• Legal obligations
• Security
• Fraud prevention
• Dispute resolution
• Legitimate business recordkeeping

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.

Your continued use of OmniInbox AI after changes become effective means that you accept the updated Privacy Policy, subject to applicable law.

16. Contact us

If you have questions about this Privacy Policy or how OmniInbox AI handles information, contact us:

OmniInbox AI

Email: support@omniinbox.ai

Website: https://omniinbox.ai