Terms and Conditions

1. About OmniInbox AI

OmniInbox AI provides technology designed to help businesses manage customer communications and related business activities through a unified platform.

Our services may include:

• Universal inbox functionality
• Communication channel integrations
• Email integration
• Customer communication management
• Customer relationship information
• Business knowledge tools
• AI-powered assistance
• Team and workspace management
• Other features made available through the platform

Features may change as OmniInbox AI develops.

2. Eligibility

You may use OmniInbox AI only if you are legally capable of entering into an agreement under applicable law.

If you use OmniInbox AI on behalf of a company or organization, you represent that you have authority to accept these Terms on behalf of that organization.

3. Your account

You are responsible for:

• Providing accurate account information
• Protecting your login credentials
• Maintaining the security of your account
• Activities conducted through your account
• Ensuring that users within your workspace are authorized

You must notify us promptly if you believe your account has been accessed without authorization.

4. Connected accounts and integrations

OmniInbox AI may allow you to connect third-party services.

By connecting an account, you represent that:

• You have the right to connect that account.
• You are authorized to grant OmniInbox AI the requested permissions.
• Your use of the connected service complies with applicable laws and the third-party provider's terms.

You may disconnect supported integrations through OmniInbox AI where available.

Third-party services remain subject to their own terms and policies.

5. Your data and content

You retain your rights to the content and information you provide to OmniInbox AI.

You grant OmniInbox AI the limited permission necessary to process your information solely for purposes including:

• Operating the platform
• Providing requested features
• Synchronizing connected services
• Displaying communications
• Processing AI assistance requests
• Maintaining security
• Improving the reliability of the service

You are responsible for ensuring that you have the necessary rights and permissions to upload, connect, or process information through OmniInbox AI.

6. Customer communications

You are responsible for communications sent through your connected accounts and services.

You agree not to use OmniInbox AI to:

• Send illegal communications
• Harass or abuse others
• Commit fraud
• Send spam in violation of applicable law
• Impersonate another person or organization
• Violate privacy rights
• Violate applicable communication platform policies

OmniInbox AI does not assume responsibility for the legality or accuracy of messages sent by users.

7. AI features

OmniInbox AI may provide AI-generated assistance.

AI-generated content may:

• Be inaccurate
• Be incomplete
• Require human review
• Produce unexpected results

You are responsible for reviewing AI-generated suggestions before relying on them.

You should not rely on AI-generated content as a substitute for professional legal, financial, medical, or other specialized advice.

Unless explicitly enabled and clearly communicated by a future feature, OmniInbox AI does not automatically send messages on your behalf.

8. Acceptable use

You agree not to:

• Use OmniInbox AI for unlawful purposes
• Attempt unauthorized access to our systems
• Interfere with the operation of the platform
• Introduce malicious software
• Attempt to bypass security measures
• Scrape or extract platform data without authorization
• Reverse engineer the platform where prohibited by law
• Use the service to distribute malware
• Use the service for fraud or deception
• Violate intellectual property rights
• Abuse third-party integrations

We may suspend or terminate access for violations of these Terms.

9. Intellectual property

The OmniInbox AI platform, including its software, branding, design, features, and related intellectual property, is owned by or licensed to OmniInbox AI.

You may not:

• Copy the platform
• Resell the platform without authorization
• Reproduce proprietary software
• Use our branding without permission
• Create misleading products that imply affiliation with OmniInbox AI

except where permitted by applicable law or a written agreement.

10. Third-party services

OmniInbox AI may depend on third-party services.

We are not responsible for:

• Third-party service outages
• Changes to third-party APIs
• Third-party account suspensions
• Changes in third-party policies
• Loss of access caused by third-party providers

Your use of third-party services remains subject to their respective terms.

11. Availability of the service

We aim to provide reliable services, but we cannot guarantee that OmniInbox AI will always be:

• Available
• Error-free
• Uninterrupted
• Free from technical issues

We may perform maintenance, updates, or modifications that temporarily affect availability.

12. Payments and subscriptions

Certain OmniInbox AI features may require payment.

Where paid plans are offered:

• Pricing will be presented before purchase.
• Subscription terms may apply.
• You are responsible for applicable fees.
• Failure to pay may result in suspension or termination of paid features.

Additional billing terms may apply to specific subscription plans.

13. Cancellation

You may cancel a subscription according to the options provided in your account or subscription settings.

Cancellation may take effect at the end of the applicable billing period unless otherwise stated.

14. Suspension and termination

We may suspend or terminate access to OmniInbox AI if:

• You violate these Terms.
• Your use creates a security risk.
• We are required to do so by law.
• Payment obligations are not met.
• Your use harms our platform or other users.

Where reasonably possible, we may provide notice before suspension.

15. Disclaimer

OmniInbox AI is provided on an "as available" basis.

To the maximum extent permitted by applicable law, we do not guarantee that:

• The platform will always be available.
• All communications will always be delivered.
• Third-party integrations will always function.
• AI-generated information will always be accurate.

You use OmniInbox AI at your own risk.

16. Limitation of liability

To the maximum extent permitted by applicable law, OmniInbox AI and its owners, employees, partners, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless OmniInbox AI from claims arising from:

• Your unlawful use of the platform
• Your violation of these Terms
• Your violation of another person's rights
• Your unauthorized connection of third-party accounts
• Communications sent through your account

where permitted by applicable law.

18. Changes to the service

We may modify, add, suspend, or discontinue features from time to time.

Where reasonably practical, we will provide notice of significant changes that materially affect users.

19. Changes to these Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date.

Your continued use of OmniInbox AI after updated Terms become effective indicates your acceptance of the updated Terms, subject to applicable law.

20. Governing law

These Terms shall be governed by applicable law based on the legal jurisdiction of OmniInbox AI and subject to mandatory consumer protection laws that may apply to you.

For formal legal deployment, this section should eventually specify the exact legal entity and governing jurisdiction of OmniInbox AI.

21. Contact us

For questions about these Terms and Conditions, contact us:

OmniInbox AI

Email: support@omniinbox.ai

Website: https://omniinbox.ai