Solutions
Built for teams that talk to customers every day
OmniInbox AI is designed around a simple idea: customer conversations belong in one place, with the context and assistance needed to answer them well.
Who it helps
The product is the same for everyone; how you use it depends on your team.
Customer support teams
Work one shared inbox instead of several. See which conversations are still waiting for a reply, assign owners, and use AI-suggested replies grounded in your own business information.
Sales teams
Keep enquiries, follow-ups, and deal context together. Conversations link to customer profiles and CRM records so nothing gets lost between channels.
Small businesses
Run customer communication without a large team. Connect the channels you already use, add your business details once, and let AI help draft replies you review before sending.
Growing businesses
Add teammates to a workspace, set roles, and keep customer history in one place as volume increases across channels.
What it solves
Multi-channel communication
Bring conversations from connected channels such as Gmail and WhatsApp Business into one Universal Inbox with consistent replies, filters, and search.
Customer relationship management
Customer360 unifies identities across channels into one profile and timeline, and OmniCRM adds pipelines, opportunities, and follow-ups on top of it.
AI-assisted customer support
AI suggests replies, summarises threads, and highlights next steps using your business knowledge. You always review before anything is sent.
A typical setup
Most teams get value from the same short sequence of steps.
- Create a workspace and invite the people who handle customer conversations.
- Connect your channels, starting with Gmail or WhatsApp Business.
- Add your business profile, products or services, and any documents worth referencing.
- Work the Universal Inbox: reply, assign, and use AI suggestions where they help.
- Add automations and AI Employees once your process is stable.